PlugZ Authentication System
PlugZ combines real physical verification by trained people with advisory AI risk signals, NFC evidence, and internal QA tools.
Why authenticate products?
Ons doel: elk item wordt door gescreende experts beoordeeld op nauwkeurigheid van de beschrijving, juiste maat/model/staat, integriteit en correcte verpakking
Reviewed by experts
Accurately described
Correct size, model, and condition
Untampered and properly packaged
Real physical verification
How the Process Works
Purchase Confirmed
Within 48 hours of saleBuyer makes an offer or accepts a price
Shipping to Verifier
Within 48 hoursSeller receives a prepaid shipping label from PlugZ and ships the item to an approved verifier
Authentication
24–48 hoursOur verifier inspects: tags, stitching, box, smell, and materials, NFC/serial (if available), photos compared to original listing, item condition and accessories
PlugZ NFC Tag Applied
During authenticationIf approved, the item gets a PlugZ smart tag (NFC) linked to your order and stored in our system
Shipped to Buyer
2–5 business daysThe verified item is shipped to the buyer with tracking and authentication confirmation
How Do I Know My Item Was Reviewed?
What Happens if the Item Fails?
If the item is fake, swapped/altered or not matching the listing:
The seller will not be paid • The item will be retained or destroyed • The buyer will get a full refund • The seller may be banned permanently
Who are the verifiers?
PlugZ verifiers are selected stores, boutiques, and trained individuals approved after onboarding. They are monitored by our AI and QA team.
Can I track the authentication process?
Yes! In your PlugZ dashboard, you'll see: status updates in real time, authentication result, and when it ships to you.
What if the item is lost or stolen?
PlugZ covers lost items ONLY if the carrier officially confirms loss or delivery to the wrong address. We do NOT cover: theft after confirmed delivery, delivery delays, or buyer-entered wrong address.
Can I request authentication outside a sale?
You can submit an item you already own from the Verification page. PlugZ assigns a nearby hub automatically, so a request is queued until a hub covering your area is active.
What if I disagree with the authentication?
You can open a dispute within 72 hours of receiving the item. The item will be re-verified. If we confirm an error, you'll be refunded. If the review does not support the dispute, no refund will be issued.
Ready to Review Evidence?
Evidence stays reviewable. Contact us for more information.