Buyer Agreement
Specific terms and conditions for buyers on PlugZ.
Last updated: July 29, 2026
Binding Offer
Legal commitment when making offers
Verification & Authentication
Mandatory authentication process
Verification Process
Evidence Review
If an item fails authentication before we capture your payment, the authorization is released and you are not charged. After capture, refunds are issued through our payment provider by our support team, not automatically.
Delivery & Inspection
Your responsibilities after receiving
Critical Time: 72 Hours
You must inspect the item on delivery and confirm receipt, with photos, within 72 hours. This is the same window used by escrow: after 72 hours the held funds are released to the seller automatically.
Important: if you do not report an issue within 72 hours, escrow releases to the seller and a refund can no longer be processed through the platform.
You Agree That:
Dispute Process
If you believe an item is not authentic, you must submit a formal dispute within 72 hours and accept the outcome of the authentication review.
Buyer Responsibilities
Confirmations and commitments when purchasing
Buy with Confidence on PlugZ
By completing a transaction on PlugZ, you agree to this Buyer Agreement in full.