PlugZ Authentication System
PlugZ combines physical in-hand review by approved verifiers with advisory AI risk signals, NFC evidence when available, and internal review tooling.
Why authenticate products?
Our goal: every item is reviewed by an approved verifier for description accuracy, correct size/model/condition, integrity, and proper packaging
Reviewed by an approved verifier
Accurately described
Correct size, model, and condition
Untampered and properly packaged
Real physical verification
How the Process Works
Purchase Confirmed
Immediately after the offer is acceptedBuyer makes an offer or accepts a price
Shipping to Verifier
Before the shipping deadline shown in your order instructionsSeller follows the carrier instructions confirmed in the order and ships the item to the assigned verifier
Evidence Review
Typically a few business days after the item reaches the verifier; no fixed guaranteeOur verifier inspects: tags, stitching, box, smell, and materials, NFC/serial (if available), photos compared to original listing, item condition and accessories
NFC Record (when the item has a chip)
Only when NFC verification is requestedIf the item already carries a supported NFC chip and the order requests NFC verification, the chip identity is recorded against the review. PlugZ does not currently issue or attach NFC chips to items.
Shipped to Buyer
Carrier estimate shown on your tracking pageThe reviewed item is shipped to the buyer with tracking and an evidence record
How Do I Inspect the Evidence Record?
What Happens if the Item Fails?
If the item is fake, swapped/altered or not matching the listing:
The seller will not be paid • The item is retained pending the seller response; items confirmed counterfeit are not returned to the seller and may be destroyed after written notice • The buyer will get a full refund • The seller may be banned permanently
Who are the verifiers?
PlugZ verifiers are stores, boutiques, and individuals who complete an application and approval process before they can review items. Their outcomes are auditable and can be suspended.
Can I track the authentication process?
Yes! In your PlugZ dashboard, you'll see: status updates in real time, authentication result, and when it ships to you.
What if the item is lost or stolen?
If a shipment is lost or misdelivered, open a support ticket with your tracking number and carrier receipt. PlugZ does not purchase separate shipping insurance; recovery depends on the carrier own claim terms for that shipment and on the order terms. We do not cover theft after confirmed delivery, delivery delays, or a buyer-entered wrong address.
Can I request authentication outside a sale?
You can submit an item you already own from the Verification page. PlugZ assigns a nearby hub automatically, so a request is queued until a hub covering your area is active.
What if I disagree with the authentication?
You can open a dispute within 72 hours of receiving the item. The item will be re-verified. If we confirm an error, you'll be refunded. If the review does not support the dispute, no refund will be issued.
Ready to Review Evidence?
Evidence stays reviewable. Contact us for more information.