Perguntas Frequentes

Browse the catalog or search for a specific model, open the product page and pick your size. You can buy instantly at the lowest ask or place a bid and wait for a seller to accept it. Once you check out, your payment is held in escrow while the item goes through evidence-based verification, and it is only released to the seller after that process completes.

You are charged at checkout, but the money does not go straight to the seller. Funds are held in escrow while the item ships to a PlugZ verification center and is inspected. Escrow is designed to protect both sides: the seller is only paid after verification and delivery, and eligible refund claims are paid back out of the same escrow.

Tap Sell, find your product in the catalog, choose the size and condition, and set an ask price — or accept an existing bid. When it sells, you receive a prepaid shipping label: you ship the item to a PlugZ verification center within 48 hours, not directly to the buyer. Your payout is released to your PlugZ wallet after the item clears verification.

If our reviewers cannot match the item to the listing based on the collected evidence — for example a different model or size, or an undisclosed condition issue — the sale is cancelled and the buyer is refunded from escrow. The item is sent back to the seller, and repeated mismatches can affect your seller standing on the platform.

Every item sold on PlugZ ships to a verification center before it reaches the buyer. Trained reviewers document the item — construction, materials, sizing labels, packaging and, where present, the embedded NFC chip — and record that evidence against the listing. PlugZ uses evidence-based verification: it is designed to give buyers a documented, reviewable basis for every purchase instead of an unsupported claim.

Selected products carry a tamper-evident NFC chip that links the physical item to its digital record on PlugZ. Tapping the chip with a compatible phone opens the item’s verification history and evidence trail. Not every product has a chip yet — coverage is expanding over time, and chipless items still go through the same verification flow.

Orders move in three legs: the seller ships to a PlugZ verification center within 48 hours of the sale, verification is typically completed within 24-48 hours of arrival, and the final leg to you takes about 1-5 business days depending on your location and carrier. Most orders arrive within roughly 4-9 business days end to end.

Yes. Your order page shows the full journey: seller handoff, arrival at the verification center, verification progress, and the final carrier leg to your address, each with its own tracking updates. If a leg stalls — for example the seller misses the 48-hour shipping window — support can step in and, when needed, cancel the order and refund you from escrow.

Because every item is inspected at a verification center before delivery, sales on PlugZ are final by default — returns are not offered for buyer’s remorse, size choice, or change of mind. If the item you receive does not match the listing or its verification record, you can file a claim with support within 72 hours of delivery and return the item for analysis. See the full Return & Refund Policy on the Returns page for eligibility and steps.

Membership tiers reduce your marketplace fees and unlock member perks, including access to the PlugZ VPN — powered by the member node network — and early access to selected drops. Higher tiers carry larger fee reductions. You can compare tiers and manage your plan on the membership page.

POP is PlugZ’s closed-loop platform token. You can earn it by participating in the ecosystem — for example by running a member node or engaging with the platform — and spend it inside PlugZ on things like fee discounts and perks. POP is designed for use within the platform only: it is not listed on external exchanges and cannot be cashed out.

After your item clears verification and escrow is released, your earnings land in your PlugZ wallet. From there you can withdraw to your connected bank account via Stripe. Payouts require a completed identity check (KYC), and first-time withdrawals can take a little longer while your account is reviewed.

Sellers and anyone withdrawing money must complete an identity check with our licensed KYC partner. This is required by anti-money-laundering and payment regulations that apply to marketplaces handling payouts. Your documents are processed by the KYC provider under our privacy policy and are never shown to other users.